Special gifts
FAQ
How to check the items I purchased?
The items you purchased will be sent via in-game mail after payment. Please claim in time.
Why did my purchase fail?
Please try changing your payment method. If the problem persists, please contact your bank or the issuer of the payment method you used.
Why can't I find my character?
Please tap your avatar in the upper left corner of the game, copy your UID and log in at this site. Make sure the UID you entered is correct, and the nickname and avatar of the character you found matches the in-game ones.
If you are unable to complete the recharge, please contact our customer service to solve the problem.
Please tap your avatar in the upper left corner of the game, copy your UID and log in at this site. Make sure the UID you entered is correct, and the nickname and avatar of the character you found matches the in-game ones.
If you are unable to complete the recharge, please contact our customer service to solve the problem.